The Go Pass Smart Card and Mobile App can be used on the Primary Route and Regional Route bus services.

The Go Pass fare options provide an easier and more secure way of purchasing passes. It also provides “best fare” pricing with fare capping. When you use your Go Pass Smart Card or Mobile App, it will automatically cap the price you pay in a day, or over 7 or 30 day periods. Also, using your Go Pass Mobile App or Smart Card allows for free transfers.

The Go Pass Mobile App provides a “pay as you go” feature that allows you to purchase passes. The Go Pass Smart Card is an extended use, reloadable tap card for paying for fare. There are also Limited Use Cards available for 1 trip and 1 day transportation needs. All options allow you to pay your fares when using MTA’s Primary Route and Regional Route bus services.

It is important to register your account to receive all the benefits of Go Pass. If you register your account, you can take advantage of “best fare” pricing, you can check your account, add funds, look at your rider activity, and check your history at any time. If your Go Pass Smart Card is lost or stolen, the remaining funds can be added to a new card registered in your name. If the original card was not registered, there would be no way to retrieve the balance.

You can register your account through the MTA Go Pass Website at www.mtagopass.org or by visiting Customer Service at the MTA Transportation Center. You are automatically registered when you use the Go Pass Mobile App.

The balance in your Go Pass account does not expire.

There is a Special Fare Go Pass for those who qualify. To set up your account, you will need to visit or call MTA’s Customer Service team at the Transportation Center. Certain paperwork and eligibility verification will be required to qualify for a Special Fare Go Pass. Passengers riding for a half fare or using a Special Fare Go Pass Smart Card or Mobile App must be able to present proper identification when boarding the bus.

There are several ways you can add funds. If you have the Go Pass Mobile App, you can add fund through the app. For the Go Pass Smart Card you can add funds at MTA’s Go Pass website www.mtagopass.org, at the ticket vending machines, or through Customer Service.

 The changes aim to simplify the fare structure, make it more equitable, and provide better value for frequent riders through fare capping.

 The Go Pass Mobile App is free, and there are no surcharges for using a mobile pass. You are responsible for any data charges you may incur from your network provider. Currently, the extended use, reloadable Go Pass Smart Card is free. Starting in 2025 there will be a $5.00 fee for purchasing the Smart Card and a $5.00 fee for any replacement Smart Card.

Yes, cash will still be accepted on buses. Exact change is suggested as no change is provided by the fare boxes. Also, the Go Pass benefits including free transfers and fare capping will not be available when paying with cash. Additional rides when paying with cash will be at full fare as $.10 transfers will no longer be issued starting in 2025.

 The current Primary Route and Regional Route paper passes are being transitioned out and will no longer be issued for use starting in 2025.

• Select My Passes on the navigation page.
• Choose your pass under Pay as You Go.
• Select if you want a no charge Transfer.
• Activate Pass as you board the bus. You have 5 minutes to use the pass once activated.
• Scan QR code on the bus farebox and enjoy your ride.

Activate your mobile pass within 5 minutes from boarding the bus.

If your mobile phone is lost/stolen/replaced and you have your new phone, you can install the Go Pass App and sign into your account with your User ID (email) and password. If you have active or non-active passes and do not see them, please delete the Go Pass App, and reinstall. If your passes are still not shown, please contact MTA’s Customer Service at (810) 767-0100 for assistance.

You can use your Go Pass account on multiple devices. However, the fare capping (best fare) will be per device only and will not be shared across multiple devices for the same account.

Your balance on the Go Pass Mobile App does not expire.

It is your responsibility to have a charged and operational phone so that you are able to display and scan your mobile pass. If you are unable to display/scan your mobile pass, you will have to purchase a pass from MTA’s Customer Service.

Go Pass Smart Cards are available at ticket vending machines (TVM) and through Customer Service at the Transportation Center, as well as online at MTA’s Go Pass website at www.mtagopass.org

Funds can be added to your Go Pass Smart Card at the TVMs, Customer Service, and online at www.mtagopass.org

Yes, to receive all the benefits of Go Pass, such as “best fare” pricing and free transfers, it is important to register your Smart Card either online or by visiting MTA’s Customer Service. Also, if your card is lost or stolen, the remaining funds can be added to a new card registered in your name.

Yes, you can still pay for your fares using cash. Exact change is encouraged because no change is dispensed from the fareboxes. Fares are per ride  and subsequent rides will be at full fare  (Regular or Reduced Fare).

Yes, you can pay by tapping your credit/debit card. It’s contactless and includes Google Pay and Apple Pay. Fares are per ride and subsequent rides will be at full fare  (Regular or Reduced Fare). Only Visa, Mastercard, and Discover are accepted.

The benefits of fare capping and free transfers are only offered when using Go Pass.

No, $.10 paper transfer will be discontinued on January 6, 2025.