What to do if you leave something behind on the MTA
Legal holidays that the MTA does
not operate buses
13 fixed routes throughout the city
Direct round-trip connection to places
outside of Genesee County
Designed for use by persons who are unable to use fixed route bus service
Trip planner, Real-Time Arrivals, Service Alerts, Maps & More
Provides accessible transportation to
medical facilities outside the normal
fixed route bus service
Organizations providing additional
transportation services serving the elderly and persons with disabilities
Board Adopted March 25, 2015
Title II and III of the American Disability Act of 1990 (ADA) provides that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services. The law sets forth specific requirements for vehicle and facility accessibility and the provision of service, including access to fixed route bus and complementary paratransit service. The Mass Transportation Authority is committed to providing safe and reliable transportation to all people without discrimination based on disabilities.
Mass Transportation Authority Responsibility
If the Mass Transportation Authority receives a complaint regarding discrimination against an individual under the ADA, we will respond within 30-days of receiving the complaint and will work to resolve the issue with the complainant as quickly as possible. This may involve legal assistance and/or mediation. We will document all of the process including the resolution and will notify our MDOT project manager of the complaint and the resolution. We will keep the complaint and all related documents on file for at least one year. We will keep a summary of all complaints filed for at least five years. Records will be made available to MDOT upon request. A flyer describing the complaint procedure will be posted in all public buses and facilities.
What information should my ADA complaint include?
Provide the following information:
How do I file an ADA complaint online?
Complete the online form below. You will receive a reply email confirming that your complaint has been received within 48 business hours. Please keep a copy of your complaint and the reply email for your records. If you do not receive a reply email, please contact MTA’s Customer Service Department at (810) 767-0100.
What happens after my complaint is received?
After the complaint is received, we will inform you of our action, which may include:
How can I find out the status of my complaint?
We will review each complaint carefully. If you have not heard from us within three weeks, please contact us at MTA’s Customer Service Department at (810) 767-0100.