The MTA's Customer Service Department is here to assist you with your transportation needs. If you have a question or concern regarding MTA's family of services, please contact the MTA's Customer Service Department at (810) 767-0100
- Comments and Complaints - To file a complaint or comment please connect to this page.
- Transportation Request Form
- ADA Form
MTA Title VI Notice
MTA Title VI Notice In compliance with Title VI of the Civil Rights Act of 1964, MTA operates all of its programs and provides public transportation services without regard to race, color, and national origin. Further, MTA provides services to the public and does not discriminate on the basis of race, color, religion, national origin, sex, age, height, weight, sexual orientation, marital, military or veteran, or familial status; or mental or physical ability which can be accommodated reasonably. Anyone who has a discrimination complaint against MTA or a sub recipient should contact MTA's Customer Service at 810-767-0100. Formal complaints should be in writing and mailed to:
Attn: Lirobea Walker,Director of Human ResourcesMass Transportation Authority1401 S. Dort HwyFlint, MI 48503
MTA will respond and may request further information with the goal to obtaining an appropriate resolution.
Formal complaints may also be initiated by filing a complaint with the Federal Transit Administration Office of Civil Rights or the Michigan Department of Civil Rights. Additional information on the non-discrimination obligations of MTA or its sub recipients may be requested from MTA's Human Resources Department at the above address or by telephone at 810-767-0100.
MTA's Bike Policy
Introducing MTA's Bike Rack Policy providing travel options designed with you in mind.
Interested in Advertising on MTA Buses?
Contact CBS Outdoor at (810) 232-8400 for more information.
Bus stop benches are neither maintained or positioned at MTA Bus Stops where no Bus Shelter is located. If you have a question or a problem with one of these benches we advise you to contact the Advertising company that is listed on that bench.