ADA Paratransit Certification


Your Resource for Safe, Reliable Transportation

The Mass Transportation Authority is the ADA Certification agency authorized to provide public transportation services in Flint and Genesee County. The MTA is here to provide passengers with safe, reliable transportation services.


What is ADA Certification?

The main goal of ADA (Americans with Disabilities Act) is providing transportation that is totally accessible to people with disabilities. However, the law recognizes that some people with disabilities cannot use city buses even if it is accessible, and that alternative means of transportation are needed. Paratransit (Your Ride) service that is comparable to the regular bus service is the alternative for these passengers. Paratransit is transportation that is tailored to individual travel needs. The MTA meets this need with its Your Ride service, which is curb-to-curb transportation.

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ADA: Who Is Eligible?

Under ADA regulations, there are three categories of persons who are eligible for ADA paratransit service. An individual with a disability qualifies who:


  1. Is unable, as the result of a physical or mental impairment, to get on, ride or get off an accessible vehicle on the public bus system;
  3. OR
  5. Needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to get on, ride and get off an accessible vehicle BUT such a vehicle is not available on the route when the individual wants to travel;
  7. OR
  9. Has a specific impairment-related condition (including vision, or impairments causing disorientation) that prevents travel to and from a station or stop on the system. If a person who is ADA eligible uses a personal care attendant, the attendant may accompany the ADA eligible passenger at no cost. Persons who are ADA eligible may also bring a companion, who must pay the appropriate Your Ride fare. Additional companions may travel on the same trip if space is available.


ADA Persons may be eligible part or all of the time, depending on conditions that affect their mobility.



How To Apply for ADA Eligibility

To be certified as ADA eligible , passengers must submit an application. Application forms are provided by the MTA. The purpose of the application is to gather relevant information regarding the nature of the person’s disability and how it affects their ability to travel. The questions address ADA eligibility criteria, such as ability to travel to and from the bus stop, ability to get on and off of the bus, and need for any trips that may be accessible through the regular bus system. All information regarding applications and the application process is available in accessible formats on

request. Persons who need assistance in completing the application can call the phone number below:



Call (810) 767-0100



MTA, Attn: Customer Service/ADA Coordinator

1401 S. Dort Hwy., Flint, MI 48503



How ADA Eligibility is Determined

Persons wishing to become ADA eligible should request an application from the MTA. The application can be completed and submitted by the applicant. If requested to do so, MTA staff will help complete applications. Applicants must name a health professional who can verify their mobility limitations. MTA staff will review applications. Staff will determine eligibility based on the information provided.


If there is a question regarding eligibility, staff may contact the health professional named on the application. Staff has also identified resource persons in the community who are qualified to assist in reviewing applications when eligibility cannot be easily determined.


A decision regarding eligibility will be made within twenty-one days of the date that the COMPLETED application was received by the MTA. If eligibility is not determined within the twenty one day period, the applicant is presumed eligible until and unless the completed review determines otherwise. Persons who are presumed to be eligible may use Your Ride until their eligibility status is determined.


Applicants will be notified of the staff decision regarding their eligibility in writing or other accessible formats as required. If an application is approved, an ADA eligibility identification card will be sent to the applicant.


If applicants are conditionally eligible, they will be informed of the conditions under which they are ADA eligible. If an application is denied, the applicant will be informed of the reasons for denial. Persons who are deemed conditionally eligible, or ineligible, are advised of the MTA’s appeal process.


For additional information or questions, call Customer Service:

(810) 767-0100

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Mass Transportation Authority   •   1401 S. Dort Highway  •  Flint, MI  48503   •   CUSTOMER SERVICE:  (810) 767-0100

Mass Transportation Authority

1401 S. Dort Highway  •  Flint, MI  48503


(810) 767-0100